Refunds & Returns Policy

1. Standard Returns & General Policy

Every Aura case undergoes strict quality inspections before dispatch. Because our items are processed and dispatched directly from our specialized manufacturing facility, we strongly encourage customers to verify their exact AirPods generation before completing an order.

If you still wish to return an item due to change of mind or incorrect product selection, you may request a return within 7 days of delivery under the following conditions:

• Condition: The case must be completely unused, undamaged, in its original packaging, and in 100% resalable condition.
• Return Shipping Costs: The customer is fully responsible for arranging and paying all return courier/shipping fees to our designated return address. Original shipping fees are non-refundable.
• Restocking Fee: Approved change-of-mind returns are subject to a 15% restocking and handling fee, which will be deducted from your final refund total.
• Process: Email auracases.sa@gmail.com to receive return authorization and shipping instructions. Items sent back without prior authorization will be rejected.

2. Damaged, Defective, or Incorrect Items

We stand 100% behind the quality of our products. If your order arrives damaged during transit, defective, or incorrect, we will replace or refund it immediately at zero cost to you.

Please notify our team within 7 days of delivery by following these steps:

1. Email our local customer support team at auracases.sa@gmail.com with your order number.
2. Attach a clear photo or short video clip demonstrating the damage or defect.
3. Our team will review your claim within 24 hours and issue a free brand-new replacement or full refund.

3. Refund Processing

Once your returned item is inspected or your damage/defect claim is approved, refunds are processed back to your original payment method via Paystack within 5 to 10 business days. You will receive an automated email confirmation as soon as the refund is issued.