Shipping & Delivery Policy

1. Dispatch & Fulfilment

As a proudly South African-owned business, we manage all customer care locally while dispatching orders directly from our specialized manufacturing partners to ensure the highest quality and best pricing.

• Order Processing Time: 80% of orders are quality-checked and dispatched within 1 to 3 working days.
• Tracking Information: You will receive an automated email containing your door-to-door tracking number as soon as your package leaves the facility.

2. Shipping Rates & Timeframes

We partner with reliable global courier services to deliver your products safely to your doorstep.

• Standard Shipping: Flat rate of R70 calculated at checkout for single-item orders.
• Free Shipping: Automatically applied to all multi-pack orders (Buy 2 or more cases).
• Estimated Delivery Time: Tracked direct shipping takes between 8 to 12 working days once dispatched.

3. Order Tracking & Support

If you have any questions regarding the transit status of your package, our local South African support team is here to help. Reach out to us anytime at auracases.sa@gmail.com with your order number.

4. Incorrect Address & Delivery Responsibility

Please double-check your full delivery address and contact details carefully during checkout.

Aura Cases is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is undeliverable, delayed, or lost due to an address error entered at purchase, the customer assumes full responsibility, and we will be unable to issue a free replacement or refund.

5. Delays

While we do our best to ship on time, occasional delays may occur due to high demand, courier issues, or holidays. We appreciate your patience and understanding.